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Mini-guide: negotiating with providers as a small customer

General Discussion by SingaporeRep 99 replies 12.4K views
#71
LAZY23 said:
If it dies, you migrate

ZFS replication to another auction box. The "no SLA" becomes "self-SLA." I keep a cold standby in Nuremberg, replicate from Falkenstein nightly. If primary dies, I boot the standby, update DNS, done.

Total cost: €50/month for two boxes. One provider, no SLA, but I have my own continuity.

two disks down, still serving
#72
rolfllc said:
ZFS replication to another auction box

Now THIS is how you ZFS. Not on a VM. Not for compression alone. Actual disaster recovery with send/recv and a cold standby.

I retract my earlier criticism. You are forgiven. RAIDZ calculations available upon request.

#73
randyaround said:
RAIDZ calculations available upon request

I am good, thank you. My arrays are mirrors. Simple, fast, no parity calculation anxiety.

The thread has truly died and been reborn as a ZFS thread. We should stop.

two disks down, still serving
#74

One more negotiation data point before we let this become a filesystem cult.

Tried the "I'm leaving" technique with Vultr. Had a $40/month instance for 18 months. Told them I was moving to Hetzner for price. Their reply: "We value your feedback. Your cancellation has been processed."

No retention offer. Nothing. Vultr genuinely does not negotiate. Confirmed.

fio, iperf, geekbench. results or gtfo.
#75
SingaporeRep said:
Vultr genuinely does not negotiate

This matches my experience and everyone else's. Vultr's model is API-first, no-touch, thin margins. They don't have a retention team because they don't have the margin for one.

Their value is instant provisioning and global locations. You pay for that convenience, not for relationship.

works on my bench ¯\_(ツ)_/¯
#76
tomchan said:
You pay for that convenience

Exactly. Vultr is for when you need a Mumbai instance in 60 seconds for a test. Hetzner is for when you know what you need and can wait a day for setup.

Different tools. I use both, just don't waste time negotiating with the wrong one.

world record: 4min Arch install
#77

Wellington, NZ here. Mostly lurking, occasionally useful.

Can confirm Vultr's Sydney to Wellington is 32ms, their Auckland location (if they had one) would be better but they don't. I use their Sydney for latency-sensitive stuff, US locations for price-sensitive.

Has anyone mentioned that Vultr's Melbourne location is actually more expensive than Sydney for the same plan? Found that out the hard way on https://www.vultr.com/pricing/. No idea why.

...
#78
quinnbizz said:
Melbourne location is actually more expensive than Sydney

Wait, what? I thought they were the same price. Let me check... you're right. $6 vs $5 for the smallest plan. That's bizarre given Sydney's higher datacenter costs generally.

Maybe Melbourne is newer and they're amortizing build cost? Or just testing price sensitivity? Either way, good catch.

#79
everks said:
Maybe Melbourne is newer

Vultr's Melbourne opened in 2020, Sydney in 2019. So not newer. More likely capacity management - Melbourne has fewer nodes, higher demand ratio, so they price-discourage new signups.

This is common with cloud providers. The price is a load balancer.

fio, iperf, geekbench. results or gtfo.
9 #80

Following. Good thread.

Has anyone tried negotiating with HostHatch specifically? I like their storage VPS locations but the regular compute pricing seems high compared to RackNerd. Wondering if they match or come close.

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