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Hostinger billing is confusing, anyone else?

Reviews by liam_funky 28 replies 1.4K views
lee_mcr

Member

#11

green17 said:
They charge weekend downtime as uptime too

Contabo's SLA is credit-on-request, not automatic. Different thing entirely. Hostinger's terms say 99.9% uptime but good luck getting a credit without three rounds of "please provide traceroute." I've been through it.

Liam_funky, did you ever get a response on ticket #44812? Three weeks is past their stated 24-hour SLA for Cloud VPS.

Honey badger don't care... about downtime
liam_funky

Member OP

Vancouver

#12

lee_mcr said:
Did you ever get a response on ticket #44812?

Still nothing beyond the auto-acknowledgement. I opened a second ticket referencing the first, got merged back into #44812 by their system, still silence. I'm documenting everything for a chargeback if Q4 is another surprise.

WendyBird

Member

Detail Oriented

5 #13

I'm also in Vancouver, liam_funky — which DC are you hitting? I get routed through Seattle to Phoenix usually, occasionally Singapore if BGP is having a mood. The Singapore hop might explain egress reconciliation if they're billing you for inter-DC transfer you didn't request.

liam_funky

Member OP

Vancouver

#14

WendyBird said:
Which DC are you hitting?

Vilnius for provisioning, but my traffic exits through London according to traceroute. The "egress reconciliation" line item has no destination attached, just a dollar amount. Your inter-DC theory is plausible but unverifiable without transparency.

GR

Member

#15

liam_funky said:
Vilnius for provisioning, but my traffic exits through London

This is common. Hostinger own ASN 47583, they announce from multiple points. Your VM lives in Vilnius but anycast pushes traffic out London for European eyeballs. The "egress" charge might be the delta between their internal cost to backhaul Vilnius-London and what they budgeted. Still should be disclosed.

LifeZoe

Member

#16

Perth here. I read this thread because I'm considering Hostinger Cloud VPS for a project. The hardware numbers are genuinely impressive but this billing thread is giving me pause. Is there any provider that offers this performance tier with transparent metered billing instead of reconciliation voodoo?

prague1983

Member

btw I use Arch

#17

LifeZoe said:
Is there any provider that offers this performance tier with transparent metered billing

Hetzner Cloud. EUR billing, no mystery line items, you pay for what you provision plus traffic at €1/TB after the included pool. But you're looking at older Epyc hardware, not 7950X3D. Trade-off.

oops: 0000 [#1] SMP
Sven3

Member

Stockholm

#18

LifeZoe said:
Transparent metered billing

OVHcloud is transparent in the sense that you know you'll be confused, but at least it's consistent confusion. Their billing portal actually shows the formula. Hostinger's doesn't, which is worse.

JokoNord

Member

#19

I resell Hostinger to clients in Jakarta. The local DC is good for latency but I have to pad quotes by 15% because I never know the actual monthly cost. My clients are small businesses, they hate variance. I'm considering moving them to local provider Biznet or international with fixed pricing.

traffic worse than my packet loss
MeritBudi

Member

#20

JokoNord said:
I'm considering moving them to local provider Biznet

Biznet VPS is double the price for quarter the performance. I tried them for a semester project, cancelled after a month. Hostinger Jakarta hardware is legit, just the billing is nightmare.

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