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Hostinger billing is confusing, anyone else?

Reviews by liam_funky 28 replies 1.4K views
liam_funky

Member OP

Vancouver

#1

1. The good:
A) NVMe sequential read: 3.2 GB/s
B) Ryzen 9 7950X3D cores, no steal detected
C) Network: 10 Gbps, actual throughput 9.4 Gbps sustained
2. The bad:
A) Invoice line items make no sense
B) "Compute adjustment factor 1.07x" — unexplained
C) "Egress reconciliation" charge varies monthly despite flat traffic
D) Support ticket #44812: three weeks, no clarification
3. Provider: Hostinger
4. Billing period: quarterly
5. Expected: $47/month flat
6. Actual: $47, then $52.39, then $49.87
7. No usage dashboard showing these adjustments in real time
8. I have:
8. I) Exported all invoices to CSV
8. Ii) Correlated with actual bandwidth measurements
8. Iii) Found no match

Anyone else on Hostinger seeing this? Is there a hidden calculator?

quinnbizz

Member

#2

IMO the "adjustment factor" is probably their way of passing through power or cooling cost variability. YMMV, but I've seen similar opaque line items from other providers. Take it with a grain of salt, though — Hostinger's hardware really is excellent for the price, so some of us tolerate the billing confusion silently.

...
bellaauc

Member

3-2-1 Believer

#3

Did you test your restore? Unrelated to billing, but with that hardware you should have solid backups. The 3-2-1 rule applies even to VPS: 3 copies, 2 media types, 1 offsite. For billing specifically, I keep a spreadsheet. Hostinger once double-charged me; caught it because I check monthly. Your invoice structure sounds like they need better transparency.

3-2-1 or you're already dead
GR

Member

#4

Bro Hostinger billing is same like Contabo, they charge weekend downtime as uptime too. Important to read fine print. Your CSV export is smart, I never do that. Maybe they count internal traffic as egress? Some providers do this sneaky.

lee_mcr

Member

#5

What's the actual monthly cost? The line items don't add up.

Honey badger don't care... about downtime
prague1983

Member

btw I use Arch

#6

9.4 gbps sustained? On a vps?

oops: 0000 [#1] SMP
liam_funky

Member OP

Vancouver

#7

lee_mcr said:
What's the actual monthly cost?

If you annualise the three quarters: ($47 + $52.39 + $49.87) / 3 = $49.75/month effective. But that's not the point. The point is I cannot predict it. Next quarter could be $55 or $45, I have no idea.

prague1983

Member

btw I use Arch

#8

liam_funky said:
If you annualise the three quarters: ($47 + $52.39 + $49.87) / 3 = $49.75/month effective.

This was my question too. Hostinger's VPS plans top out at 300 Mbps according to their own spec sheet. Either liam_funky is on Cloud VPS (different product, 10 Gbps advertised) or he's measuring burst and calling it sustained. No judgement, but those are different things.

oops: 0000 [#1] SMP
liam_funky

Member OP

Vancouver

6 #9

prague1983 said:
Hostinger's VPS plans top out at 300 Mbps

Correct, I'm on Cloud VPS 8 vCPU, not the regular VPS. The 10 Gbps is their advertised ceiling for that tier. My iperf3 runs to a Hetzner box in Nuremberg held 9.4 Gbps for 60 seconds. Whether that's "sustained" enough for you depends on your definition.

Sven3

Member

Stockholm

8 #10

Twelve years in ops and I still don't understand why anyone signs up for quarterly billing on compute. Monthly gives you leverage: you see the number, you scream, you open a ticket before the next charge. Quarterly just lets them hide the variance in a bigger pile of money.
That said, Hostinger's Amsterdam DC latency from my Stockholm office is excellent. I use them for a frontend cache, not primary infra, specifically because I don't trust the bill.

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