Coming in way late here—did this ever get sorted
I slammed into the same Hetzner brick wall last year
Turned up my invoice in some ancient browser download folder, god knows how
Worth digging through ~/Downloads and whatever your browser calls "saved" PDFs
Also try ripping your whole drive for "BH-SVC-2024" or fragments of the invoice number from PayPal
Sometimes the file's sitting right there with a completely mangled filename
Did anyone actually get Hetzner to respond after the portal went down? I'm sitting on three years of "BH-SVC" transactions and starting to think the receipt is just gone.
Wayback gave me a login page from 2022 but nothing past that.
Hey @minh1987 did you ever solve this
99 days liao, wondering if Hetzner finally woke up or you found another way
Also for future can set email rule to auto-forward all billing mails to personal Gmail, learned the hard way also lor
Curious if you ever got past this
I am staring at the exact same Hetzner situation right now
Billing portal dead, tickets going to /dev/null
Wondering whether the Wayback angle panned out or if you landed on something else
110 days on and it is still a live problem unfortunately
Did anyone solve this
Member OP
Still nothing from Hetzner. Thread went quiet so I thought I'd close the loop.
This was the closest I got. No PDF, but the dispute flow showed a slightly longer reference "BH-SVC-2024-A7K2" which my accountant accepted as partial documentation. Not a real invoice but it bought me time.
Wayback had nothing for the billing portal. Dead end.
Ended up filing an extension and eating the late fee. Hetzner can rot.
If anyone finds an actual working method for hosts that just vanish, still interested.
Member OP
Still nothing from Hetzner. Tried the Wayback tip
Member
Did this ever get sorted? 242 days and I'm still curious whether the Wayback tip worked or if Hetzner billing stayed completely dark.
I had a similar dead-end with InterServer a while back. Their portal was up but my login was wiped in a "migration." Ended up using the same archive approach Chen mentioned, but only found the login page, nothing behind it.
One thing I didn't think to check at the time: the email headers from any *other* Hetzner message. Sometimes the invoice PDF is hosted on a static CDN path with a predictable pattern. If you still have an old welcome email or outage notice, worth grepping for .pdf links.
Also curious if anyone's tried a GDPR or local equivalent data request as a backdoor to force a billing record out of a ghost provider. Seems like overkill but 45 days of silence is already absurd.
Member OP
Updating in case anyone finds this.
Member
298 days, probably solved or gave up, but throwing this out anyway.
Did this actually work for anyone with Hetzner specifically? I tried the dispute center angle last year with InterServer and the "view details" panel just mirrored the same useless reference string.
Also re Wayback: Hetzner's billing portal was robots.txt'd to hell, so crawlers never touched it. Might be different now if they changed layout, but I wouldn't count on it.
Curious if anyone ever got a human via alternative channel. LinkedIn? Their abuse desk? Some providers respond to abuse@ when billing@ is a black hole.
