Warsaw. I moved from GreenCloudVPS to Hetzner two years ago. Double the price, tenth the support time. Sometimes you pay for silence, sometimes for response.
GreenCloudVPS ignoring 11-day hardware ticket, when to go public?
LifeZoe
Member
Perth. I read more than post but 11 days made me log in. GreenCloudVPS Singapore exists? Yes, checked, they do. Nearest to me is Singapore or Tokyo. Timezone hell for support handoffs maybe?
wendy
Member OP
LifeZoe said:
Timezone hell for support handoffs
Ticket opened 09:00 UTC. First reply was 14 hours later, so they have overnight coverage somewhere. Then nothing. Not timezone, just stopped.
Have you tried restarting it?
carlos2
Member
Self-custody everything including the headache. Medellín has better connectivity than people think but I still rent VPS in Miami for latency. No GreenCloudVPS there. HostHatch neither. Lot of us in LatAm use BuyVM or RamNode.
not your keys, not your coins
Used HostHatch in Stockholm for a project. Support was 6 hours once, 4 days another time. Inconsistent. But never 11 days. Wendy, post your GreenCloudVPS timeline. Let us see if there's a pattern.
harryrail said:
Let us see if there's a pattern.
Patterns need data. One ticket is an anecdote. We need more GreenCloudVPS hardware ticket experiences.