bellaauc
Member
3-2-1 Believer
- Joined:
- Jun 2024
- Posts:
- 190
- From:
- Auckland, NZ
Archive that email with timestamp
This. So much this. And add DKIM verification if your email client exports it. Free evidence preservation.
For sarahjey's thesis: this is actually a great case study in "infrastructure verification methodology." You did public records + physical trace + vendor admission. That's publishable as a methodology section. The $50 credit is your "cost of discovered risk" variable.
GreenCloudVPS Singapore would give you actual geographic diversity from Ashburn. Their Tokyo location is also solid. Both under $10/month for small instances. Your thesis budget can handle it.
3-2-1 or you're already dead
kenji3
Member
- Joined:
- Jul 2024
- Posts:
- 138
- From:
- Osaka, JP
I run a small setup in Osaka with Kansai Electric. One feed from Umeda substation, one from Nagahori. They are 4 kilometers apart, different transmission lines, and the provider gave me the names without me asking.
This is not difficult. It costs more, yes. But "cost prohibitive" for a multi-tenant facility means "we chose margin over honesty." The $50 credit proves they know it is wrong.
conbini > datacenter snacks
uma
Member
99.99% or bust
- Joined:
- Jun 2024
- Posts:
- 324
- From:
- Dublin, IE
Single substation with dual breakers is not redundancy. It is theater.
This. I have status pages for my status pages. I would rather pay 20% more for actual N+1 utility than discover the lie during an outage.
Does anyone know if RackNerd's SLA even covers utility failures? Most colo SLAs exclude "force majeure" which often includes utility events. So the $50 credit is the only remedy, and it is worthless if you need uptime.
436 days. reboot is surrender.
Doug
Member
New Jersey
- Joined:
- Jul 2024
- Posts:
- 271
- From:
- New Jersey, US
Does anyone know if RackNerd's SLA even covers utility failures?
I just checked their terms. "Force majeure" includes "failure of public utilities" and they have 99.9% uptime SLA that excludes it. So you get... nothing, really. The 99.9% is for their network, not the lights staying on.
The credit is goodwill, not obligation. Which makes the admission email even stranger. Why admit fault for something your contract already excludes?
grabs popcorn, checks /r/drama
sarahjey
Member
OP
- Joined:
- Jul 2024
- Posts:
- 149
- From:
- Ottawa, Canada
Why admit fault for something your contract already excludes?
I think because I asked a specific technical question and the first support person actually checked with facilities instead of sending the standard "our redundant power ensures maximum reliability" template. I got lucky with who read my ticket.
I've downloaded the SLA. You're right, utility is excluded. The $50 is "customer retention" not "we messed up." I feel dumber now, not smarter.
learning on $5 VPS and prayers
wendy
Member
- Joined:
- Jun 2024
- Posts:
- 164
- From:
- Manchester, UK
I feel dumber now, not smarter.
Don't. You verified. Most people don't. I run Windows Server in Manchester for small business clients who think "the cloud" is magic. I have to explain that Azure regions have the same substation problem sometimes. At least with on-prem I can see the breaker panels.
The real lesson: trust but verify applies to everything, even the verification process.
Have you tried restarting it?
