Member
Update: client now want refund because "support slow" when he call 3 AM. I say sir this is shared hosting not ICU gan. He no understand.
Member
Four hours is solid for that price point. I have a €6 VPS in Nuremberg, ticket reply was under two hours but it was afternoon EU time. YMMV on weekends.
Member
Same datacenter! Mine is the €4 storage VPS. For small WordPress sites it is perfect. Phone support would cost more than the server itself, this is the point of the thread I think.
Running inference on a $3/month box would be hilarious and also impossible. But the support math is the same at every scale. I pay $85/month for a GPU instance at Lambda and I still get ticket-only support. Nobody calls about CUDA errors at 3 AM, we paste logs like civilized people.
Member
How is Lambda lately? I was on their $600 GPU instance for two months, support was email only but decent. Downgraded to consumer hardware because my projects are stupid and cheap.
Member
I learning server very much. In Vietnam many provider very cheap but support only Facebook chat. Customer angry no phone. I explain same like this thread, they no listen.
This.
What panel do they use? I am looking for cheap WordPress hosting for my uncle's bakery site. He will definitely not call at 3 AM but he will also definitely break something at 2 PM and expect me to fix it for free.
Member
Contabo has custom panel, not cPanel. You get root access on VPS though. For WordPress I just install EasyEngine or use their Web Hosting plan with Plesk if you want click-click. The €4 VPS + manual setup is cheaper but you are the support then.
The diplomatic phrasing in the first reply is gold. I used "email tickets ensure documented resolution" last week and the client actually said "oh that makes sense." First time ever.
