GeniusPeace said:
The client actually said "oh that makes sense"
Miracle. I say this and client replies "but Amazon has phone support." Yes sir, Amazon also has 1.5 million employees. We have me and a cat.
Mini-guide: Explaining why $3/month doesn't include phone support
marchhopper
Member
20 years and I still have to explain that "unlimited" does not mean "call me about your cousin's email not working at midnight." The $3 client and the $50 client have the same brain sometimes. The difference is the $50 client pays enough that you can afford to lose them.
marchhopper said:
The $3 client and the $50 client have the same brain sometimes
This is the real truth. Price does not filter entitlement, it only changes what they demand. At $3 they want phone support. At $500 they want a dedicated account manager who knows their dog's birthday.
Following.
Has anyone used Hetzner for this price range? Their CX11 is €4.51 with VAT, support is ticket only but I have heard good things about response time.
YuriDavid
Member
beta20 said:
Hetzner
Hetzner is solid. I have a CPX11 in Falkenstein, ticket reply average 45 minutes during EU business hours. No phone, no chat, just tickets. They are honest about it which is refreshing.
indentation is not optional