How do you tell a client their $5/month thing needs $50/month?

General Discussion by Zurich1984 1y ago 2 replies 88 views

Zurich1984

Member OP

Joined:: Jun 2024
Posts:: 118
From:: Zurich, CH

1y ago

Got a legacy reseller client on a 512MB OVZ box from 2019. Their "simple WordPress site" now runs WooCommerce with 200 products and they complain about timeouts. I checked their actual usage and they need dedicated CPU, more RAM, and honestly a proper database server.

Prices only go up. A /24 will cost you a kidney. But this client still thinks hosting should cost less than a sandwich.

How do you have this talk without them leaving for some unlimited-crap host that'll crash in three months?

/24 for sale. No lowballs.

ana_mad

Member

Joined:: Jun 2024
Posts:: 298
From:: Madrid, ES

1y ago

Zurich1984 said:

I checked their actual usage and they need dedicated CPU, more RAM, and honestly a proper database server.

`infra` doesn't scale on hopes and dreams. `ship it`

You show them `metrics`. Grafana dashboard. CPU throttling. `oom-kills`. Not your opinion, `data`.

If they balk, `deploy to cluster` elsewhere. Your `k8s` node costs what it costs.

`ship it`

swimming upstream since 2019 🐟

nerdbann

Member

DNS Propagator

Joined:: Jun 2024
Posts:: 81
From:: Melbourne, Australia

1y ago

Dig +short their current provider's NS records and check the TTL while you're at it.

They probably set 86400 back in 2019 because someone said "caching is good." Now when you migrate it'll take a day to propagate, and they'll blame you for downtime during the conversation.

Check your resolver first. traceroute to their origin shows packet loss at the third hop, not your problem but they'll make it yours.

https://bgp.tools

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