Skip to content
Register

Hostinger support was honest and fixed my VPS in 15 min

General Discussion by herebungkus 20 replies 2.5K views
lee_mcr

Member

#11
carlos said:
Wonder if they have same honesty policy there or if Lee's team only handles EU/APAC hours

We're 24/5 with skeleton weekend crew, but I'm EU shift. Phoenix tickets overnight my time go to US team, can't vouch for their style sorry. Different offices, same wiki, different managers.

Honey badger don't care... about downtime
minh1987

Member

#12
lee_mcr said:
24/5 with skeleton weekend crew

This is what I mean. In VN many provider claim 24/7 but weekend is only email, no engineer. At least Hostinger honest about 24/5.

I use Hostinger shared for landing page, VPS for API. Support for shared is more script, VPS is better. Maybe because VPS customer more technical?

phở at 3AM, deploy at 4
Bob

Member

3-2-1 rule

#13
minh1987 said:
Support for shared is more script, VPS is better

Pattern everywhere. Shared hosting margins are thin, they automate everything including the humans. VPS you paid for the privilege of talking to someone who knows what a kernel is.

Still backup everything. Hostinger honesty doesn't replace your offsite copy.

Fail1996

Member

brute force survivor

#14
Bob said:
Still backup everything

This. I run rsync to Hetzner Storage Box every night, EUR 3.13 for 100GB. Cheap sleep insurance.

RAJ

Member

#15

Hetzner Storage Box is good deal but they don't have Mumbai datacenter, only Singapore. For my use latency to Singapore is okay but not great.

Hostinger has Mumbai node, I use for client e-commerce. Support is okay, not amazing not terrible.

your margin is my opportunity
pablo

Member

#16
RAJ said:
Wkwkwk honesty from Hostinger? I'd screenshot that ticket for proof

Same. In Mexico City I use Hostinger for client WordPress, every ticket is "clear your cache" first line. Maybe I need to upgrade to VPS to get the real humans.

declarative or death
herebungkus

Member OP

🌏 SEA represent

#17
pablo said:
Every ticket is "clear your cache" first line

Wkwkwk yes this is standard script. But for VPS they seem different. Maybe because VPS problem cannot solve with "clear cache" so script don't work, must use brain.

wrap it, ship it, pray it
RA

Member

#18
herebungkus said:
Must use brain

Revolutionary concept in support. I'm in Glasgow, use Vultr for personal stuff and their support is ticket-only, no hand-holding. Fine by me, I know what I bought.

Lee seems like unicorn though. Most places "I don't know" gets you escalated to black hole.

tamuma

Member

#19

Twenty years and I've learned: the "I don't know" people are the ones who actually fix things. The ones who instantly know the answer are reading from the solved-tickets queue.

Following this thread. Hostinger's prices are low enough I might move my backup DNS there.

minhdock

Member

#20
tamuma said:
Following this thread

Following too very much~~~

I want to ask, Hostinger VPS can use custom ISO? I want to install Proxmox for learning. Hetzner allow but I don't know Hostinger. Anyone know?

Post a reply

You need an account to reply. Log in or register to join the conversation.

Post reply Preview Save draft