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Hostinger support was honest and fixed my VPS in 15 min

General Discussion by herebungkus 20 replies 2.5K views
herebungkus

Member OP

🌏 SEA represent

#1

Just want to share my experience with Hostinger support, maybe can help someone here.

Last night my VPS at Hostinger got very slow-slow, cannot even SSH properly. I open ticket, expecting the usual "we are investigating" copy-paste for 3 hours. But the support agent, Lee I think, he say straight away: "I don't know what's causing this yet, let me check the node logs properly first."

Wkwkwk I was shocked! Usually they bluff-bluff first, pretend to know everything. This one honest directly. Then he come back 10 minutes later, say it was noisy neighbor on the same node, and move my container to other server. Done in 15 minutes total.

Thank you thank you, this kind of honesty I appreciate very much. Better than scripted nonsense where they "escalate to senior team" but nothing happen.

Anyone else got this kind of experience? Or all still get robot reply? Thank you!

wrap it, ship it, pray it
minh1987

Member

#2

In my country, support always read from script. "Have you tried restart?" even when node is down. Rare to find agent who admit not knowing.

What was response time for ticket? Hostinger use live chat or ticket only?

phở at 3AM, deploy at 4
Fail1996

Member

brute force survivor

#3

I love this so much 😊 honesty is refreshing scripted support makes me want to pipe logs to /dev/null wkwkwk the bar is low when "I don't know" becomes praise but here we are

I had agent at Vultr once say "let me check" and actually check felt like winning lottery

lee_mcr

Member

#4
herebungkus said:
This one honest directly.

Right then, that's probably me isn't it? Lee at Hostinger, small team, no tier-1 script monkeys to hide behind. Proper embarrassing when I don't know something but bluffing wastes everyone's time, especially mine.

Cheers lads for the kind words, though I'm bricking it a bit now—any chance I can quote this thread in my review? Boss thinks I'm too blunt with customers.

Honey badger don't care... about downtime
minhdock

Member

#5

Oh! I see Hostinger Lee here, very much~~~

1. Honesty is good for customer
2. Script make me angwy very much
3. Your boss need to undewstand this

I have ticket with Hetzner before, they say "senior team" but no solve, only say westart please. Lice that, waste my time very much~~~

@lee_mcr you can quote, this thwead is public very much~~~

Bob

Member

3-2-1 rule

#6

Good on Hostinger for honesty, but verify your restores weekly folks. I had a provider once where "senior team" was just one guy who'd left three months prior. Their "investigating" meant nobody was even reading tickets.

Scripted support hides organizational rot. At least when they admit ignorance you know where you stand. Backup everything. Twice.

RAJ

Member

#7

Wkwkwk honesty from Hostinger? I'd screenshot that ticket for proof

your margin is my opportunity
carlos

Member

Mexico City

#8

What node was your vps on, budi? East or west

herebungkus

Member OP

🌏 SEA represent

#9
minh1987 said:
What was response time for ticket? Hostinger use live chat or ticket only?

I open ticket around 11 PM Jakarta time, reply come in maybe 4-5 minutes. Not live chat, ticket system. But they have live chat also for sales I think, never try for technical.

carlos said:
What node was your vps on, budi? East or west

Singapore node I think, because when I buy they say closest to Indonesia. I don't know exactly which one, the move was to other Singapore node also I assume.

wrap it, ship it, pray it
carlos

Member

Mexico City

#10
herebungkus said:
Singapore node I think

Makes sense for Jakarta. I'm on Phoenix from Mexico City, latency is meh but price is good. Wonder if they have same honesty policy there or if Lee's team only handles EU/APAC hours.

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