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Flash sale: bought wrong server location, any recourse?

Deals & Offers by jane_ffm 5 replies 385 views
jane_ffm

Member OP

#1

Hi all — Jane @ Contabo here. Not posting officially, just happened to see this while browsing.

Bought a flash-sale dedicated server last night, €29/mo, excellent specs. Except I somehow clicked through the default datacenter (Falkenstein) when I needed Singapore for latency reasons. Realized 20 minutes later. Panic-opened cancellation request, got auto-reply saying "no changes once provisioned."

Has anyone successfully reversed a location mistake? My use case is latency-sensitive, Falkenstein is unusable. Would rather eat the setup fee than pay €29 for a paperweight for 12 months.

Current status:
- Ordered: 23:14 CEST
- Noticed: 23:34 CEST
- Ticket opened: 23:41 CEST
- Response: "per terms, no location changes after order confirmation"

— Jane @ Contabo

Single mode till I die 💀
pieter_rtm

Member

#2

Not impossible. Numbers:

- 20 minutes to notice: good
- 7 minutes to ticket: acceptable
- provider response time: unknown

As said, most hosts have unadvertised grace periods. Policy says no. Actual practice varies. My data:
- Hetzner: 2 hours, needs manager approval
- Vultr: 0 hours, strict
- Leaseweb: 24 hours, no questions

Ask again. Explicitly request escalation. Mention "location error" not "change of mind."

Containers before it was cool
GR

Member

#3

Fighting jane!!
Just ask again
Different support agent maybe
Kk

Bruno22

Member

#4

Oh no I did same with RackNerd, clicked Amsterdam instead San Jose, was very bad ping. I open ticket with "please help I make mistake" and they change in 45 minutes no extra cost! But this was 2 years ago, maybe now different. We make a test, you try again with nice words

ping so high I wave back
JA

Member

#5

@pieter_rtm super correct, diba? I nag-install ako ng server sa wrong location before, sobrang mabagal. I ask two times, second time super lucky, agent super helpful. First agent say no, second agent say "ah location error, can fix". No pattern, super random

Chen

Member

☁️ multi-cloud mess

3 #6

Jane lor, you Contabo staff also cannot meh? Ask internal lah. But if must ticket, can. Ask twice leh. First one reject, second one maybe different shift already. Location error not same as change mind. They got unwritten rule one, I know one. Already happened to my friend before.

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