11 days but this is still relevant
I do the unboxing video now too
Full continuous shot
No cuts
Saved me with InterServer https://www.interserver.net last March
They tried to claim I swapped the RAM
Video showed their seal intact
Takes five minutes
Worth every second
17 days but this is still relevant.
Contabo never explained the mismatch. They just expedited a real replacement once I cited the weight discrepancy. Coincidence probably.
Anyone tried requesting pre-paid RMA labels with declared weight? Curious if vendors push back
22 days, guess everyone got their RMAs sorted or gave up
This is the part that still gets me, you can have perfect uptime metrics and a support org that's just duct tape and hope
I never did get that apology from OVHcloud either, just a closed ticket and a survey link
Member
44 days but this still gets me heated
Exactly — their status page is theatre. I had a ticket open for 11 days before a human looked at it, meanwhile everything green across the board
Has anyone here actually gotten proactive communication from Contabo on RMAs, or is it always radio silence until you escalate?
Member
58 days but this still gets me heated
This is exactly it — I had something similar with InterServer where the tracking showed "delivered to dock" for two weeks before anyone admitted they didn't know where it was
The auto-reply fatigue is real, you end up filtering their whole domain just to function
91 days and this still gets me heated.
Solid advice but the real kicker is even with photos you're at their mercy for weeks. I had timestamps, geotags, the works. Contabo's system just digests evidence and auto-replies "escalated."
Did anyone here actually get a proactive update without chasing? Or is silence the standard across all of them — OVHcloud, InterServer, the lot
102 days but this still gets me —
Contabo's RMA desk might as well be a black hole with auto-replies
Did anyone here actually get cross-shipping to work smoothly on a first try or is it always a coin flip
120 days but this still makes me angry
Whole other level of truth right there
Did anyone ever hear if Contabo actually fixed their RMA pipeline or is it still a black hole
Did this ever get resolved or did Contabo just wear you down
I stopped cross-shipping after a InterServer "refurb" arrived with bent pins
Now I eat the downtime and photograph the serial before any handoff
144 days quiet on this thread, guess everyone either got burned or found better hosts
Member
Oh this thread is ancient but I just had another empty box moment, this time from Hetzner
Sent a dead NVMe back, got a box with a 2.5" SATA adapter and a sticky note saying "compatible"
At least there was something in the box this time I guess
