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Another 'cloud' provider down for 12 hours

General Discussion by kenji3 5 replies 166 views
kenji3

Member OP

4 #1

12 hours feels like a threshold where social media response becomes more telling than the incident itself. I watched their status page, then the CEO's personal account.

No post for 9 hours. Then three tweets in 20 minutes, all deflecting. I may be wrong, but that timeline suggests they learned about severity from customers, not monitoring.

Asia-Pacific customers were affected during business hours. The silence was loudest there.

conbini > datacenter snacks
RA

Member

4 #2

Already down 12 hours lah. Their status page still green dong. Can or not believe this.

I already move my small project to OVHcloud already. Very headache this provider.

ana_mad

Member

#3

Ceo tweeted about golf at hour 4. Deleted later. Someone archived it. Went down again. Different kind.

swimming upstream since 2019 🐟
netop_mares

Member

#4

They don't remember when you walked to the cage and swapped the disk yourself. Twelve hours would have been a career event, not a tweet thread. Now it's forensic analysis of emoji usage in status updates. We had a pager and a phone tree and shame. Real shame, not this performative regret. Three dots isn't enough for what we've lost...

everks

Member

#5

The golf tweet. That was the real status page. Everything else was theater. Even their "we're sorry" had two exclamation points like they were excited about it.

I made a timeline. Hour by hour. Their marketing account posted a case study during the outage. No one noticed for six hours. Then they deleted it. The cache never forgets...

Ricardo77

Member

White Label

2 #6

It has been observed that reputational leverage was not optimally synergized during the incident response window. Value-added redistribution partners have been advised that transparency frameworks are being re-evaluated for enhanced synergy delivery.

The partner ecosystem expects that future incidents will be leveraged through improved communication matrices; your continued patience is valued as these optimizations are deployed.

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