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'24/7 support' with 48-hour email response

Deals & Offers by sarahjey 21 replies 7.6K views
wilmaethqn44

Member

#21

Did anyone end up trying GreenCloudVPS or should I just go with Hetzner. My nephew says the payment gateway is tricky to migrate and I really cant afford downtime over christmas

Sorry for bumping an old thread just getting nervous as it gets closer

frames, tables, still valid HTML
sam_ams

Member

#22

Same thing happened to me with a "24/7" host

olya said:
24/7 support and 24/7 response time are different metrics

This distinction is honestly the most useful thing I've read on this forum in months. I wish providers were forced to put mean response times in their headers.

Did anyone ever follow up on whether InterServer changed their policy after this thread? 22 days is a long gap but I'm curious if the student got a refund.

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