mediatakeba 8mo ago
Poll: would you pay double for better support? · Reviews
I used to work with a small agency that paid Rackspace $800/month for single server because of their "fanatical support." The support was indeed fast and competent. They also had 99.99% uptime SLA that actually paid out when they missed it.
Was it worth 10x what DigitalOcean would cost? For them, y...