When they answer the phone at 2 AM

To be honest I did not expect this.

My OVHcloud VM went down at 01:47 last Tuesday. Production monitoring alert, customer impact. I called the emergency number expecting voicemail.

Human answered in 4 rings. Dutch accent, sounded like he was at home. Asked for my service tag, checked the host node, found a stuck ZFS scrub eating all IOPS. Killed it, pool recovered, service restored at 02:12.

I asked if this is normal. He said: "we are three people, someone is always on call, we do not have a ticketing system for emergencies, it does not work."

Specs of my plan for reference:

• 2 vCPU / 4 GB RAM
• 80 GB NVMe
• €9/month, monthly billing
• Located at their own colo in Rotterdam

As said: I am skeptical this is sustainable. But the uptime has been 99.97% over 14 months. Curious what others think.

3 persons only??

I have make support ticket with big provider, they answer in 3 days with copy-paste. "Have you try to reboot?" lol

But if they are 3, what happen if 2 are sick? Or if they want holiday in same time? It is possible to do that for long time?

I am impressed but also afraid for you my friend. Mdr

Maybe it is marketing story?

I use Vultr because cheap only and they say "family business" but I think it is big company hiding. Sorry if paranoid!!