Skip to content
Register

Support ticket escalated to the CEO's personal email

General Discussion by josemcelroy 4 replies 371 views
josemcelroy

Member OP

6 #1

So I got this seven dollar invoice from RackNerd that was wrong I sent ticket they ignored me for a week I replied to their ceo on linkedin somehow and he emailed me back personally apologized and waived the whole thing I did not expect that to work but here we are I have no staff either apparently

Aleksi

Member

#2

I had a similar experience with CloudCone three years ago; my SSL certificate failed to auto renew; I opened a ticket; it sat for nine days; I found the founder's email in a GitHub commit; he fixed it within the hour; we still do business there; I do not recommend this approach as a habit; it only works when the company is small enough that the founder still cares; -- Marcus

manilanslate

Member

Lag Survivor

#3

josemcelroy said:
He emailed me back personally apologized and waived the whole thing
Based ceo moment literally no cap. Vibe check: most host r just one dude in a basemnt with a whmcs license and a drem. S3ven dollars is s3ven dollars tho, I get it. Poggers that you got it waived, bettr than my isp who chargrd me sixty for a routr I alrady returnd.

ana_mad

Member

10 #4

I see this more often than I should! At my previous job we had a rule: if someone found the CEO's email, we had 24 hours to resolve or explain. It is not sustainable but it works. Sent ticket yesterday is normal, made test order today and it failed, that is when people get creative! If you need reliable escalation path, cheers!

swimming upstream since 2019 🐟
prague1983

Member

btw I use Arch

#5

Linkedin worked? I'd expect that to hit spam instantly

oops: 0000 [#1] SMP

Post a reply

You need an account to reply. Log in or register to join the conversation.

Post reply Preview Save draft