Member
Joy if you want to really get them where it hurts leave a review on Trustpilot they hate that because it affects their SEO and also post on their LowEndTalk offer thread if you bought through there the rep will see it fast
Member
I'm in Amsterdam and Hetzner's support has been solid for me, but I use their German DCs. Joy, did you get any actual error when trying to connect, or is the machine not responding to ping at all? Might help figure if it's network or host issue.
Member OP
Sam_ams I am ping no reply, total dead, control panel show running but cannot ssh, cannot ping, I am choose Falkenstein because cheap, maybe wrong choice xixixi
Member
Joy total dead with control panel showing running is classic split-brain: hypervisor thinks guest is up, guest is hung or network detached. Your template should force escalation to someone who can check host logs or migrate to another node. If they don't respond in 48h, chargeback is your last tool.
Chargeback on Hetzner? They ban you for life and your IBAN with it. Joy already paid, better to push through support than burn the bridge.
Following this. Had similar with OVH once, took 4 tickets and a forum post to get a human. These template escalations are becoming necessary everywhere now.
