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I APOLOGIZE FOR THE ALL CAPS IN MY PREVIOUS POST I WAS FRUSTRATED AND ALSO MY CAT WALKED ON THE SHIFT KEY AGAIN
Anyway I checked my contract version and it says v2024.05 so I guess I am not grandfathered which is annoying because I signed up in 2021 but renewed in June and apparently that counts as new terms
Still waiting on that routing issue by the way had to fix it myself by switching to Cloudflare
Bravomartha renewal counting as new terms is standard industry practice unfortunately, same thing happened with my Rackspace contract in 2020. Always read the renewal clause.
I'm on Contabo's London DC, not OVHcloud legacy, and support has actually been fine for me. Maybe it's specific to the migration queue? 4 tickets this year, longest wait was 6 hours for a RAM upgrade.
Andrew36 London DC is their own infra from 2023, not the acquired OVHcloud stuff. Different queue entirely.
I checked my contract version: v2024.03, grandfathered. Yet my SLA page link now redirects to https://www.ovhcloud.com/en/vps/ new terms. "Grandfathered" means nothing if they can change the URL.
Jane_ffm I DM'd you my ticket numbers, three days ago. No reply there either.
Olya URL redirect trick is classic. Check if your original contract PDF has the SLA terms inline — if so, they can't unilaterally redefine "availability" on you. German consumer law is decent on this, Polish too I believe?
Also re: my earlier point about infrastructure churn — their status page SPF change I mentioned? The new netblock traces to a Romanian hosting company, not Contabo's ASN. Probably just a monitoring vendor switch, but the pattern holds: operational changes everywhere you look.
Eh I check my contract liao, v2024.05. Renewed in May, sian.
But honestly I more worried about the migration tool olya mentioned. My VPS still on GreenCloudVPS Singapore DC, not yet force-migrate. If their "automated" tool anyhow drop snapshot how? I got customer data leh, cannot lose.
Anyone tried manual backup on GreenCloudVPS side before Contabo force-move? Got API or must open ticket?
Chen GreenCloudVPS has API for snapshots but it's rate-limited to 1 per day on storage VPS plans, 4 per day on compute. I used it before my migration in April, worked fine.
Contabo's own backup tool is the sketchy one. I migrated St. Louis to Nuremberg manually, their automated option was "unavailable" for my plan anyway so I dodged that bullet.
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Ssdgun rate limits sound right. I came from GreenCloudVPS Hong Kong to Contabo Singapore in June, did manual rsync to a HostHatch box as intermediate because I didn't trust either company's migration tooling.
Yes I run Windows Server. No I don't trust Linux migration scripts with NTFS permissions. Don't @ me.
This thread saved me from renewing. Was about to click 12-month on Contabo Storage VPS, now looking at HostHatch Zurich instead. Same price band, better snapshot policy.
Any reason not to? I need EU data residency but not necessarily German DC.
