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Small agency: one big reseller or spread clients across hosts?

Web Hosting by reykjavik_doc 13 replies 945 views
#11

Following this thread because I need to make the same decision. Currently on one DigitalOcean droplet for everything, which is probably worse than all of your setups. $12/month, I babysit it myself, updates at 3am when I remember.

The reseller panel conversation is interesting. I looked at KnownHost too but their Amsterdam latency from my users in Nairobi is 180ms. Hostinger's Mumbai is 140ms. Small difference but for WordPress admin it matters.

#12
creek_act said:
Hostinger's Mumbai is 140ms

From Reykjavik their Amsterdam is 35ms, London 42ms. The Phoenix datacenter is 110ms and I learned that the hard way when a client got geolocated wrong. Hostinger moved the account to Amsterdam for free but it took a ticket.

This is the "know one system cold" advantage. I know which datacenters work for which clients. I have notes on every support agent's competence level. Spread that across five hosts and you need a wiki.

#13

I had 8 clients on InterServer like beto60, then one client's site got flagged for "excessive inode usage" which was actually a runaway WordPress cache. InterServer suspended the whole shared account, not just the one site. All 8 clients down. Took 6 hours to resolve because I had to escalate past tier 1.

Now I split: InterServer for the quiet clients, Hostinger for the WordPress chaos. The incident taught me that "one host" means "one point of failure in ways you don't expect."

#14

Has anyone used KnownHost's migration service? They advertise "free cPanel migration" but my stuff isn't cPanel, it's their native hPanel. I asked sales and got three different answers in one chat. That inconsistency is why I haven't moved. A reseller panel that works is worth more than a reseller panel that's "cleaner" if I spend a week learning its edge cases.

Also @reykjavik_doc your Hetzner backup is smart. I should do that instead of paying Hostinger for "daily backups" that I don't trust.

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