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OVHcloud 'unmetered' port is clearly metered

General Discussion by nerdbann 9 replies 641 views
nerdbann

Member OP

DNS Propagator

10 #1

So I got this "unmetered 1Gbps" deal from OVHcloud last month. Sustained iperf3 to my Hetzner box: 940 Mbps for 90 seconds, then flatlines to 97 Mbps. Every time. Reproducible.

I thought bad cable. Swapped SFP. Same. Different source, same sink. Same. Different sink, same source. Same 97 Mbps wall.

Graphs attached. You can see the cliff. It's not gradual. It's a throttle.

dig on their status page returns 300s TTL which is suspiciously long for an incident that "doesn't exist." Check your resolver folks, their status page propagates excuses faster than fixes.

What Fair Use clause language should I be looking for? They won't ticket respond and it's been 8 days.

RA

Member

#2
nerdbann said:
Flatlines to 97 Mbps. Every time.

I buy already OVHcloud last year, same problem lah. I test with iperf also, drop after 2 minute. They say "network optimization" in email. No fix. I move to RackNerd already.

uma

Member

99.99% or bust

#3

97 Mbps sustained suggests a 100 Mbps logical cap with overhead. Check if your MRTG shows exactly 11.7 MB/s. If so, it's a hard rate limit, not congestion. I've seen this from three providers. Always buried in AUP section 14.2.

436 days. reboot is surrender.
kat_fold

Moderator

Moderator

2 #4

Hey folks, gentle reminder to keep it about the technical issue and not pile on OVHcloud's support quality. Uma's right about checking the AUP. 👍

If anyone has exact throttle numbers from other providers, that's helpful data. Let's not turn this into a provider bash thread.

~be kind or be gone~
GuruDeutschlag

Member

#5

I read the Allgemeine nutzungsbedingungen from three Providers and the Traffic shaping clauses are always in the NetworkFairUse section. Yes, look for "burstable" versus "dedicated" language. No, they won't tell you the exact rate without Lawyer pressure. My last case took 47 days.

marcus_qc

Member

#6
nerdbann said:
They won't ticket respond and it's been 8 days.

Hey folks, super stoked to share: I had the EXACT same thing on InterServer last year. Our bad, totally our bad. We were testing new QoS and didn't document it right.

If OVHcloud's ghosting you, try tagging their CEO on socials. Worked for me. Or just chargeback and bounce. Your time has value.

42U and still growing
center807

Member

#7

This is standard enterprise-grade traffic management. Redundant feeds don't help if the Fair Use algorithm triggers. N+1 applies to hardware, not bandwidth commitments. For exact throttle specifications, our sales team can discuss custom commitments. Location is undisclosed for security.

ana_mad

Member

#8

Which SFP model? LR or SR?

swimming upstream since 2019 🐟
RE

Member

#9

OVHcloud's AUP doesn't mention 14.2.

WI

Member

#10

I had this exact cliff with OVHcloud.

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