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OVHcloud billing dispute: charged me for a server I canceled

General Discussion by zoekyo 4 replies 485 views
zoekyo

Member OP

Less Is More

#1

Canceled a VPS with OVHcloud on March 10. Got billed March 17 anyway. Ticket #NW-44812 still unanswered after 48 hours.

What I did
- canceled via control panel
- received confirmation email
- took screenshot of cancellation page

Now they say "no record found." Simple is better so I keep records. Anyone else.

rm -rf / --no-preserve-root ☯
MARIA3

Member

#2
zoekyo said:
Took screenshot of cancellation page

Good idea. I never make a screenshot. I will start now.

I had same problem with Vultr https://www.vultr.com last year. They charged me for two month after I cancel. I used PayPal. They fix it only after I open dispute. Regards

siesta first, deploy later
PacketpunkUma

Member

#3

Wait you used the old PayPal gateway on OVHcloud? That thing is broken! I heard three other people say the same thing! The cancel goes through but the billing system doesnt get the hook! Fire the whole stack! 💀

pieter_rtm

Member

#4
PacketpunkUma said:
THE CANCEL GOES THROUGH BUT THE BILLING SYSTEM DOESNT GET THE HOOK

To be honest this tracks.

- OVHcloud payment methods: Stripe, PayPal legacy, crypto
- PayPal legacy endpoint: /v1/billing/cancel (deprecated 2023)
- webhook timeout: 30s
- fallback behavior: mark as "pending" not "canceled"

I found 7 similar cases in my ticket history from 2024. All PayPal legacy. All "no record found."

As said, they know. They just do not fix it because volume is low.

Containers before it was cool
RAJ

Member

#5

Same PayPal legacy trap, took me three tickets to get out

your margin is my opportunity

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