I've seen worse from providers charging ten times as much. I actually run Windows Server on my InterServer box (yes, I know, bring the pitchforks) and their template setup has been solid. The billing side is clearly a separate problem. Glad they're fixing it properly, luc. And bella is absolutely right about backups — I learned that after a bad update took down my IIS config. Now I keep Veeam copies to a KnownHost storage VPS. Works fine, even on low-end plans.
Have you tried restarting it?