Escaping a provider with no export tool

brusselsdzire1 · 2024-08-18T14:47:46+00:00

I recently found myself locked into a fictional provider—let us call them "Contabo"—with no export functionality whatsoever. Article 13 flashbacks aside, this is increasingly common post-GDPR enforcem...

GR

greenfor

Member

Joined:: Sep 2024
Posts:: 31

1y ago · edited

#21

Has anyone figured out the database angle

Carl

Member

Rack & Stack

Joined:: May 2024
Posts:: 227
From:: Chicago, US

1y ago

#22

I know the practical answer is "just scrape it" but I'm curious if anyone bothered to test the legal route.

Nadia said:

I am still stuck on this I managed to get my files out with the cPanel scrape but the database is another story Contabo's "custom" panel...

That part still baffles me. Even the worst custom panels I've seen at least spit out a .sql through phpMyAdmin. Contabo stripped that out too?

visit twice: install and decom

NO

NordLiao

Member

Joined:: Sep 2024
Posts:: 6
From:: Tallinn, Estonia

1y ago

#23

I still think about this thread when I see another "custom panel" host.

Nadia said:

I am still stuck on this I managed to get my files out with the cPanel scrape but the database is another story Contabo's "custom" panel...

That is honestly impressive in 2024. Even my cousin's reseller gig on GreenCloudVPS has phpMyAdmin at least.

olya

Member

Always Free

Joined:: Jun 2024
Posts:: 159
From:: Warsaw, PL

1y ago · edited

#24

I am staring at the same thing right now. cPanel scrape works for files but MySQL is the sticking point. Their phpMyAdmin is sandboxed so hard that SELECT INTO OUTFILE is disabled and the "custom" panel has no export button at all. I can loop through tables with a script but that feels like begging for a rate limit. Has anyone found a cleaner hole, or is that just the shape of it.

licensing is a suggestion

Bruno22

Member

Joined:: Jul 2024
Posts:: 154
From:: São Paulo, BR

11mo ago

#25

I am looking at a similar situation with KnownHost and their "custom" panel is just cPanel with the logo swapped. No mysqldump access, no phpMyAdmin export button. I tried the file manager scrape approach but hit the same IP block after about 15 minutes. Their rate limiting is aggressive.

Nadia said:

I am still stuck on this I managed to get my files out with the cPanel scrape but the database is another story Contabo's "custom" panel...

For the DB did you end up scripting something through the SQL tab or did you find another path. Wondering if I should even bother with their support ticket or just start building the scraper now. Also 391 days later — if you made it out, hope the new host is treating you better.

ping so high I wave back

biglinux

Member

Backup Paranoid

Joined:: Nov 2024
Posts:: 7

10mo ago

#26

I ended up doing it table by table through phpMyAdmin and lost all my views.

Nadia said:

I am still stuck on this I managed to get my files out with the cPanel scrape but the database is another story Contabo's "custom" panel...

Yeah that tracks. Their "custom" panel stripped out even the basic export buttons. I asked support and they offered to sell me a "migration package" for extra. Ended up on RackNerd instead. Still annoyed about those views though.

CarlosBilby

Member

Joined:: Jul 2024
Posts:: 89
From:: São Paulo, Brazil

9mo ago · edited

#27

Hey Nadia! 443 days later hehe

Nadia said:

I am still stuck on this I managed to get my files out with the cPanel scrape but the database is another story Contabo's "custom" panel...

Did you ever solve this? I remember with OVHcloud I had to use mysqldump by hand through SSH, very annoying

If they dont give SSH maybe you can use a PHP script like Adminer, is ugly but works

Contabo still blocking exports today?

Olga42

Member

Joined:: Sep 2024
Posts:: 3
From:: Helsinki, Finland

8mo ago

#28

487 days, wow

Nadia said:

I am still stuck on this I managed to get my files out with the cPanel scrape but the database is another story Contabo's "custom" panel...

Did you ever get the cPanel scrape to finish or did you find another way out

I am still stuck on a host with a "custom" panel that times out every 15 minutes, very annoying

glasgow_tom

Member

Joined:: Aug 2024
Posts:: 68
From:: Glasgow, UK

2mo ago

#29

I poked at the login page once and the form structure looked identical.

Nadia said:

I am still stuck on this I managed to get my files out with the cPanel scrape but the database is another story Contabo's "custom" panel...

That is rough. I ended up on HostHatch after a similar mess and their export is just phpMyAdmin with a button, nothing fancy but at least it exists. 669 days late to this thread but if you're still stuck somewhere else, check whether the "custom" panel leaks cPanel paths in 404 pages. Sometimes /frontend/ shows up and you know what you're dealing with.

moebig

Member

RAID is not backup

Joined:: Jul 2024
Posts:: 115
From:: Casablanca, Morocco

17d ago · edited

#30

Did anyone ever find a way to get Contabo to hand over raw SQL, or is it still cPanel-only scraping? I remember the hidden SOA mess but at least there was a file manager to abuse.

Nadia said:

I am still stuck on this I managed to get my files out with the cPanel scrape but the database is another story Contabo's "custom" panel...

That is rough. With OVHcloud you could sometimes ticket them for a .sql.gz but it took days. Contabo won't even do that?

RAID 1: because paranoia pays

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