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Contabo VPS down 4 days, no comms, 2 weeks credit

General Discussion by SamAlvi 7 replies 573 views
SamAlvi

Member OP

Self-Host Everything

#1

Contabo VPS went dark 4 days ago. IP completely unreachable, no route to host. Support ticket auto-responded, then silence.

Why pay for this when you can self-host it? I run docker compose on a mini PC at home with Caddy reverse proxy https://caddyserver.com, uptime better than most providers I've tried. But client wanted "managed" so here we are.

Traceroute dies at their edge. MTR shows 100% loss after hop 3. No status page update, no email, nothing.

Finally got a reply: "routing table corruption during maintenance." No ETA. Then "resolved." Then they offered 2 weeks credit... on the same node.

my cloud. my rules. my 3AM alerts.
hankels

Member

52 VPS and counting

#2

52 boxes across 8 providers and this is why I spread risk

Contabo incident breakdown:
- 4 days silent = unacceptable
- 2 weeks credit = $2.40 value at their prices
- my cost to migrate = 2 hours @ my rate = lol

I run 3x OVHcloud, 2x InterServer, rest scattered. $/GB/RAM Contabo was middle tier, now they're bottom tier.

Would not recommend.

seedbox, NAS, tape, and three offsite
sagepat

Member

VM hoarder

#3

Actually, "routing table corruption" usually means (in my experience (and I've seen this at three hosts (including one I consulted for))) they pushed a BGP config without filtering and blackholed prefixes. The fix is (was) likely a rollback, not a repair. The delay suggests (to me) they didn't have out-of-band management configured properly (or at all).

Two weeks credit on a compromised node is (frankly) worse than nothing.

JE

Member

#4

The node returns
But trust does not
Simple is better

lee_mcr

Member

#5

Right then, proper nightmare that. We're not saints at Hostinger either—had a switch go mental last spring, took us six hours to suss it.

Difference is I was on here explaining myself at hour two, warts and all. Contabo's silence is the real crime, not the bodge.

Cheers lads, and @SamAlvi if you need a temp berth while you migrate, ping me. No green certs, no routing mysteries, just a badger trying its best

Honey badger don't care... about downtime
KE

Member

#6

2 weeks credit = $2.40? Their prices THAT low?

SN

Member

#7

Out-of-band on what, iDRAC or IPMI?

moebig

Member

RAID is not backup

#8

Silence is the real crime, yeah

RAID 1: because paranoia pays

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