Contabo closed my ticket without reading
I opened ticket #48291 on april 28, my VPS on Vultr node went down for 14 hours, I lost a client project. I asked for SLA credit, they sent me "we are glad to inform you this issue is resolved" template, I never said it was resolved. I pay 49.99$ monthly, this is not cheap shared hosting. I want human response, not bot.
I am very angry, I am thinking to move to OVHcloud, their prices are 39.99$! Contabo used to be good, what happened
Member
This sounds like the automated closure script misfired. I had a similar issue with a provider in Singapore once.
Public forum posts sometimes get faster escalation than tickets. Contabo monitors these threads, I believe.
They closed my ticket 3 times my friend. I opened thread on forum my. Human came in 2 hours my. Very nice. You should do same my. Dont give up my. SLA credit is your right my. I tink you will get it my!
Member
Hi tifiucem — I'm sorry to hear your experience fell short. That's absolutely not the closure process we want.
I'd like to look into ticket #48291 directly. Could you DM me the account email? I'll also check why the automation triggered incorrectly.
— Jane @ Contabo
The Automated ticket closure system is a wellknown Problem in the LowEndHostingIndustry where Cost reduction measures lead to Customer support degradation and the Human escalation path becomes the only viable Solution for Complex technical issues that require actual Understanding rather than Pattern matching.
Less moving parts wins
Public pressure works
