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Contabo billing dispute: charged for a box I cancelled three months ago

General Discussion by bellaauc 6 replies 190 views
#1

So here's what happened. I cancelled a small Contabo VPS back in September, got the auto-reply, thought nothing of it. Then this week I see a fresh PayPal charge for $47.88. I opened a dispute and PayPal rejected it same day — "too much time has passed since the transaction."

The charge is dated Dec 10, so I guess they mean from the original subscription start? Not the charge date? Either way I'm out $48 and still getting invoices.

  • Cancellation email: Sept 12, 2025
  • Last invoice before today: Sept 1, 2025
  • New charge: Dec 10, 2025
  • PayPal case: closed Dec 11, "ineligible for dispute"

I did test my restore process before cancelling (3-2-1 rule, always ). But I didn't test that they'd actually stop billing me. Anyone got a path that actually works when PayPal shuts you down? The Contabo ticket system feels like a black hole.

3-2-1 or you're already dead
4 #2

Bellaauc — PayPal's buyer protection is 180 days from payment but some banks let you chargeback up to 540 days for recurring billing disputes (sometimes nested )

your margin is my opportunity
3 #3

Bella, sent ticket yesterday to Contabo for different issue — got reply in 4 hours! Maybe they fixed queue. Also made test order with OVHcloud last month, cancellation worked fine. Try their live chat if you have it!

For PayPal, call your card issuer directly. They don't care about PayPal's 180-day rule. Cheers!

swimming upstream since 2019 🐟
#4

Thanks patti! I had same issue with Hostinger last year. Think I waited too long. But bank said 120 days from last charge, not first. Doubled my money back.

Contabo has "unmonitored queue" for cancellations — I read on thread here.

11 #5

$47.88 FOR A BOX YOU CANCELLED?? ARE YOU KIDDING

Contabo had that €4/MO deal I SNAPPED IT UP in 2023, same billing ghost. Charged me 8 months later.

Chargeback timeline: Visa = 120 days from charge date, not transaction start. You're INSIDE the window. GO GO GO

world record: 4min Arch install
#6

Hey folks, gonna jump in here. I'm Marcus from InterServer — lurk these threads to keep an eye on industry stuff.

Found your cancellation in Contabo's unmonitored queue. They had a system migration in October that orphaned a bunch of records. Super stoked to help — not my company but I know their billing lead.

PM me your ticket number, I'll escalate direct. This is on them, not you.

42U and still growing
#7

Marcus_qc (constantly) (even nested ) (drives people mad) — a billing manager who actually reads forums (ironic tone always) — next you'll tell us Hostinger has "allegedly" working support (never completes thought without interruption) — but seriously Bella, take the win

push. done. coffee.

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