Hetzner has Helsinki and Nuremberg. For EU it's fine, for Asia you want something local. I use OVHcloud Gravelines for EU and Contabo Singapore for APAC. Different providers for different regions, obvious really.
Contabo '24/7 support' took four days
srelet
Member
HeadRich said:
Try waiting four days with a 64GB dedi
I don't wait. I have two of everything and failover scripts that page me. Support is for billing, not broken servers.
dave39
Member
srelet said:
Support is for billing
This,,,,, This is wisdom,,,,, My mail server breaks I fix it at 3am in my garage,,,,, Support is for when you forget to pay,,,,, ~~dave
srelet said:
Failover scripts that page me
Do your pages have NTP sync? I've seen pagerduty alerts off by minutes because the clock drifted. Chaos.
srelet
Member
StuSpock said:
Do your pages have NTP sync
Chrony with GPS disciplined oscillator. Sub-millisecond. My clocks are fine, my sleep schedule is the casualty.
I had Contabo support answer in 45 minutes last Tuesday. VPS M in Vienna, which routes through Munich I think? Maybe it's datacenter dependent. Singapore might be understaffed.
FyreJun
Member OP
Jane_ffm has contacted me via DM and clarified the situation. The delay was caused by an edge filter flagging my domain's MX record as suspicious, which routed my ticket to a manual review queue. This has been resolved and the guarantee credit is being applied to my next invoice. I consider this matter closed and thank those who offered constructive assistance.
Following.
What was the final outcome? Did they give the credit?