YuriDavid
Member
OP
- Joined:
- May 2024
- Posts:
- 174
- From:
- Kyiv, Ukraine
---
- provider: Contabo
- issue: cancelled 2025-01-15
- charge: €14.97
- recurrence: monthly since cancellation
- support tickets: 7
- 2025-01-20: "system error, will fix"
- 2025-02-18: "escalated to billing team"
- 2025-03-15: "please wait 5-7 days"
- 2025-04-10: "system error again"
- current status: still charging
- WARNING: do not trust "system error" for 4 months
- next step: considering chargeback
---
NOTE: have screenshots of all tickets
indentation is not optional
wendy
Member
- Joined:
- Jun 2024
- Posts:
- 164
- From:
- Manchester, UK
Four months is excessive. To be fair, have you tried their live chat rather than tickets? Some providers prioritize real-time complaints.
That said, "system error" for a recurring charge is usually a broken cron job they won't admit to. Document everything for your bank.
Have you tried restarting it?
RAJ
Member
- Joined:
- Jul 2024
- Posts:
- 294
- From:
- Mumbai, IN
Chargeback threats work. They always work. The processor fees hurt them more than the refund. Threaten public post. Then follow through. Social media pressure changes "system errors" to "sincere apologies";
your margin is my opportunity
kenji3
Member
- Joined:
- Jul 2024
- Posts:
- 138
- From:
- Osaka, JP
I had similar with a provider in Singapore. Public thread on their own forum got resolved in 48 hours. Contabo may respond faster if other customers see.
Asia-Pacific hosts usually value reputation more. Consider posting to their status page comments or TrustPilot equivalent before chargeback, as chargeback can blacklist your payment method across resellers.
conbini > datacenter snacks
