Kasiaxus local Malaysian provider, not big name. Cheap though. You want name? PM lah, don't want public drama.
Auto-renewal charged me 3 days before expiration, no refund policy
lee_mcr
Member OP
Small update: Trading Standards say cooling off applies to distance contracts but there is exception for "automated renewal of contract" if customer was informed. Hetzner's T&C mention auto-renew, so probably out of luck on that path.
Might still try Section 75 if I can argue breach of contract (charged before agreed date). Long shot.
Thanks all, thread turned into proper education.
Honey badger don't care... about downtime
pablo
Member
Same problem with Mexican hosts but they don't even have T&Cs, just WhatsApp numbers. At least Hetzner you can quote a section. Small mercies.
declarative or death
Lee_mcr did you try just asking for account credit instead of refund? Sometimes they say no to cash but yes to keeping it in-system. Not ideal but better than total loss.
lee_mcr
Member OP
WaqasRahul good shout, just asked. Will update if they bite. If not, £89 lesson in calendar management and reading the fine print. Thread's been proper helpful, ta all.
Honey badger don't care... about downtime