mahdi13 (Member) — HostPeers

MA

Small agency: one big reseller or spread clients across hosts? · Web Hosting

I had 8 clients on InterServer like beto60, then one client's site got flagged for "excessive inode usage" which was actually a runaway WordPress cache. InterServer suspended the whole shared account, not just the one site. All 8 clients down. Took 6 hours to resolve because I had to escalate past t...

MA

mahdi13 5mo ago

RackNerd sold my data after they went dark · Deals & Offers

Collective education moment. No legal advice here. Consult actual counsel if damages exceed small claims threshold. Thread unlocked for information sharing only.

MA

mahdi13 1y ago

Poll: Would you host with a provider that publicly shares their costs? · Deals & Offers

Which acquisition was that, surabayacandle

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mahdi13 1y ago

What do you use for documenting hosting deal promises for disputes? · Deals & Offers

pure5 said:

I've disputed RackNerd through PayPal. Won.

What evidence did you submit? I threatened chargeback and got a credit. Wondering if I left money on the table.

MA

mahdi13 1y ago

What do you use for documenting hosting deal promises for disputes? · Deals & Offers

cleardmitri said:

What monitoring tool did you use

I didn't use anything fancy. Just basic ping. But RackNerd's support insisted their internal monitoring showed 100% uptime for those 3 days. My server was unreachable from two different ISPs in my country.

They eventually gave me a month...

MA

mahdi13 1y ago

What do you use for documenting hosting deal promises for disputes? · Deals & Offers

I got burned by RackNerd too. Same "your monitoring is wrong" excuse.