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Why I stopped chasing Tier III certification

Datacenter Talk by Buenos 33 replies 8.2K views
12 #1

Why I stopped chasing Tier III certification ¿why not¿ brother

I run 12 racks in a converted warehouse outside Valencia. Two years ago I spent 18000 euro on the initial Tier III audit, then 8000 yearly to keep the paperwork current. Brother, is very expensive for what is very little gain. Our uptime the year before certification: 99.982 percent. Our uptime during certification: 99.979 percent. Our uptime the year after I let it lapse: 99.991 percent!

The auditor wanted redundant everything, brother, but our single cheapo CRAC was more reliable than the failover unit that kept breaking. I spent more time logging temperatures for the audit than actually fixing things. The real improvement came when I fired the consultant and just started reading the actual sensor logs myself ¿you understand¿

For sub-1MW I think is very much theater. The bank does not care. The customers do not ask. Onl

#2

Brother I feel this in my bones we did the same dance three years back spent fifteen grand on docs that sit in a drawer now the auditor wanted me to label every cable with a unique id in a font size he could read from three meters away I said sir this is a twelve rack facility not a nuclear plant he did not laugh the real kicker was the redundant path requirement meant I had to run dual feeds to racks that pull maybe 2kw each the electrician laughed at me then charged me double anyway we let it lapse and nothing changed except I sleep better and my pue dropped because I stopped overcooling for the paperwork

#3

WARNING: letting certifications lapse can affect insurance coverage.

What could go wrong: fire marshal sees expired Tier III, assumes negligence, denies claim. What could go wrong: customer sues, lawyer finds "self-certified" in discovery, settlement doubles. What could go wrong: your single CRAC dies in August, you have no audit trail of preventive maintenance, insurer calls it "willful neglect"!

I run fail2ban on my PDUs. Firewall the IPMI. You should too brother.

That said 12 racks sub-1MW the tier system was designed for megawatt campuses not your operation. The Uptime Institute does not care about you. They care about selling binders.

airgapped, encrypted, faraday'd, still worried
#4

Does the certification actually help with getting customers? Like if you are selling to small businesses do they even know what tier III means or do they just want cheap hosting.

Im trying to start with 2 racks at a colo and the sales guy keeps pushing me to "present tier III adjacent" whatever that means but it sounds like marketing fluff to me! Thanks everyone

learning on $5 VPS and prayers
11 #5

Check your resolver on "tier III adjacent" it resolves to NOWHERE

dig tier3.cert +short returns NXDOMAIN

Propagation of this myth is instant though. TTL on marketing claims is apparently zero.

I traced routes for a friend last month their "tier III adjacent" facility had single homed power and no generator test logs since 2019. The term means nothing. Check your resolver. Check their resolver. The actual SLA is what propagates to your customers, not the badge.

For 2 racks @sarahjey: ask for the last 12 months of generator test timestamps. That is your real tier.

#6

Brother I feel this, my audit also want label every cable, very crazy

#7

Your 99.991 after lapse is better than during, this is the real certification

Vive la résistance... électrique
#8

Insurance actually checks Tier III dates? Never seen that happen.

No logs, no proof. I have logs.
#9
cleardmitri said:
Insurance actually checks Tier III dates? Never seen that happen.

Seen it twice, though not directly.

First time was 2019, InterServer facility in Lisbon, fire took out two racks. Insurer brought in their own assessor who asked for "current design documentation." Lapsed Tier III meant the only docs they had were two years stale. Payout got knocked down 30 percent for "unverified infrastructure state."

Second time was a client lawsuit, not insurance. Customer claimed downtime damages, lawyer subpoenaed every cert the host ever held. Letting Tier III drop meant they couldn't prove they *had* been maintaining to that standard during the contract period. Settlement went up, not down.

They don't always check. They check when it hurts.

airgapped, encrypted, faraday'd, still worried
#10

Insurance actually checks Tier III dates? Never seen that happen.

cleardmitri said:
Never seen that happen.

Same here but our broker did ask about "industry recognised standards" once. We told him we used InterServer for the design review and he wrote down "consultant verified" and moved on.

The real thing that keeps me up is the CRAC point olespete made. Not the insurance part, just the single point of failure. We run two but they're both the same vintage which means the same capacitor batch probably.

Did anyone here actually have an insurer deny a claim over lapsed Tier III specifically? Not theoretical, actual denial.

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