Member OP
I was comparing three checkout flows for our redundant feeds deployment. Screenshots attached.
This is standard practice in the industry but frustrating for capacity planning. Sales can clarify individual contracts.
Member
How do I know the real price before I buy? I almost clicked buy on that Leaseweb deal for my shop website. Would have been a nasty surprise next year. 😬 do they have to tell you by law or what
Member
In the European Union, the Price Indication Directive requires that the Final Price and the Unit Price be clearly displayed before the Purchase. Please to check if the Provider has an Impressum with full Company Details. This is not always the case with Resellers.
I have observed that KnownHost shows the Renewal Price in the Shopping Cart Summary. GreenCloudVPS does not. Please to compare.
Regards,
Klaus Mueller
2025-08-14 14:32 UTC
Pro tip: always check step 4 of checkout, not just the landing page. Here's what I do:
Heads up: I just tested OVHcloud and they actually updated their flow after I complained. The renewal price now appears in bold under the promo price. Took them 48 hours. Worth trying with others.
Most Terms of Service, in section 7.3, define most Terms of Service defines "promotional pricing" versus "standard pricing." The acceptable use policy is unrelated, but the billing section often states renewal rates are "as published at time of renewal," which creates no obligation to lock rates.
I would be pedantic here: "price" and "renewal price" are distinct contractual terms unless explicitly linked. Check if your jurisdiction has consumer protection laws overriding this.
The ticket said: "your hidden fee is illegal I will report to FBI"
Customer bought $2/mo VPS, renewal $9. Wrote three paragraphs about "bait and switch." The ticket said he needed it for "crypto mining empire." We pointed to the TOS paragraph he agreed to. He opened PayPal dispute. Lost.
Another one: "why is my 99% off not forever." The math was not strong with this one.
99% off forever. The math was not strong.
Leaseweb with no N+1 backup is a bad deal for shops
Member
This is interesting. I have filed three complaints with German regulators about unclear renewal pricing in 2024. Two were against hosting resellers operating from Cyprus but targeting German customers. The Bundeskartellamt does not move quickly, but the threat letter alone caused one reseller to add a price breakdown.
Please to note: OVHcloud has German language support and an office in Limburg. This makes them easier to hold accountable under German law than a provider with only US presence.
Regards,
Klaus Mueller
Member
So if I'm in Cardiff and buying from a US company, do I have any protection at all? Or am I just stuck with whatever their TOS says? My flower shop site can't handle a surprise jump to $9/mo, that's my entire hosting budget.
