Been on Contabo's reseller tier for 14 months. Last Tuesday account gone, no ticket response for 48 hours. Turns out one downstream client triggered their spam filter.
Pro tip: always check if your provider's AUP delegates liability downstream. Mine did, buried in section 14.3.
Heads up: Contabo's abuse pipeline works like this.
- Automated threshold breach
- Instant suspension of parent account
- Human review only after you open a billing ticket
I had 23 active clients migrated in that window. Lost two permanently.
Their position: I vouched for clients via ToS. My position: zero warning violated natural justice.
Anyone else navigated this? Specifically on whether prior notice is customary or I'm expecting too much from low-end hosts.
licensing is a suggestion