They suspended me for being DDoSed

Cara, this is going to make you lose faith in this industry véi

So I got this VPS at Contabo like 3 months ago, to run a small Nextcloud for my photography clients. Everything fine, it was chill weekend, then BAM notification: "Account suspended due to attack traffic." I opened ticket like "hello? I am the victim here?" They replied with some copypaste about "all traffic from your IP is your responsibility" kkkkkk

I was so mad cara. Checked my logs, saw 47Gbps UDP flood targeted at my IP. Explained I am not controlling this, asked for mitigation help. They said "upgrade to DDoS-protected tier or remain suspended." I was like, what tier? There is no tier! Read fine print: "we may terminate any account attracting malicious traffic regardless of fault" kkkkkk

Dug deeper véi. Searched my IP history. Found out this IP belonged to some Minecraft server before me. Checked Shodan, saw old records. The attack targeted previous owner, not me! I am just collateral damage and they punish me for it!

Disputed, got "IP assignments are final and non-negotiable." Lost 3 months of client uploads. Going to warn you all: check your IP reputation before you deploy anything serious — https://mxtoolbox.com/blacklists.aspx. Migrated to Vultr now, pray they are better kkkkkk

Has anyone going through this? What provider actually protects innocent users here?

¡pauloserver that is the policy more absurd I have seen!

The provider red of Contabo has the logic backwards, vos understand? ¡They punish the victim and not look for the attacker! I have a server small in RackNerd and never I have this problem, but now I am going to check the IP history before I pay, cara.

The clause "all traffic is your responsibility" is the excuse the lazy. They not want to spend in mitigation true. ¡Shameful!