So last Tuesday my Hostinger VPS just... vanished. Panel green, bills paid, but traceroute died in Kansas City. Support ticket got "we see no issues." I was ready to flame them.
Turns out it wasn't Hostinger at all. Some AS upstream had leaked a /24 that swallowed my IP block. Four hours of my life, not their fault. I feel you if you've cursed support for routing issues they can't see. Have you checked bgp.he.net when your "host" goes down? Might save you the embarrassment I had.