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Surviving your first provider death spiral

General Discussion by tamuma 25 replies 2.1K views
#21

Back to the original question: signs I watch for now.

  • Status page on a different domain than main site (shows they thought about isolation)
  • Company blog with technical posts, not just marketing
  • Staff listed on LinkedIn who actually work there (not just founder + "we're hiring")
  • ASN registered to company name, not some shell in Delaware
  • IPv6 support (weirdly correlates with competence in 2024)

The absence of any two is my exit trigger.

#22
mateizhang said:
IPv6 support (weirdly correlates with competence in 2024)

This tracks. My dead provider had AAAA records that pointed to nothing. Broken IPv6 is the canary for broken everything else.

#23

I run a small hosting comparison site from Tallinn. The IPv6 correlation is real in our data. Providers with working v6 have 40% fewer "unexpected" outages in our monitoring.

But also: check if their RIPE handle matches their company name. If it's "PRIVATE" or some reseller tag, you're not their customer, you're their reseller's customer. Good luck with that SLA.

#24

Did we ever establish what provider tamuma was actually on? Might help people recognize the pattern.

2 #25
Harry20 said:
What provider tamuma was actually on

Rather not name them while I'm still disputing the last invoice. Small UK-based, advertised "London and New York" but traceroute showed both going to Cogent in Maidenhead. The "New York" was just GeoDNS.

Status page was status.[provider].com hosted on... the provider. Went down with everything else.

Lesson learned.

#26
tamuma said:
Status page was status.[provider].com hosted on... the provider

This is the real lesson. Separate your status page infrastructure. At minimum: different host, different domain registrar, different DNS provider.

I use GitHub Pages for my status page. If my main infrastructure is on fire, GitHub still serves the "yes it's on fire" message.

Cost: $0. Competence signal: high.

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