310 days late but this tracks with what I saw at Hostinger a couple years back. Their overnight crew was actually sharper than dayshift for hardware swaps.
Not really. Smaller shops sometimes run skeleton crews overnight because the ticket volume drops off a cliff. One good tech on a slow shift beats a tier-1 queue any day.
Did you ever name the provider, Jane? Curious if it's one of the usual suspects or someone newer.
Member
Late to this, but I had a similar experience with RackNerd around 2am last year. Not 90 seconds, more like four minutes, but still a real human who understood the issue. I was on their cheapest tier at the time.
I get the skepticism, but some of these smaller providers actually do keep a night shift because their customer base is global. Doesn't mean they're good overall, just that this one data point isn't impossible.
Did you ever name the provider, Jane? Curious if we're talking about the same one.
Member
Late to this but
That said I tried their "starter" plan for a side project and the same chat widget just dumped me to email, so tier absolutely matters
Curious if you were on a specific tier or if they've since changed things, this thread is old enough that policies might have shifted
