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Snapshot-based backups: my provider's 'daily' was weekly for a month

VPS Hosting by kenji3 5 replies 202 views
kenji3

Member OP

#1

I believe I have found a discrepancy in my provider's backup scheduling.

I have been with RackNerd's Los Angeles location since October. Their control panel promises daily snapshots for all VPS plans. Last week I needed a restore from three days prior, but the most recent snapshot was eight days old.

I wrote to support. They insisted the snapshot ran daily. I asked for logs. After some delay, they admitted "a timezone configuration issue" meant my "daily" snapshots were actually taken weekly for the past month.

I have since verified this against their API timestamps. I thought I should share in case others here use RackNerd. I may be wrong, but this feels like systematic misrepresentation rather than a simple bug.

conbini > datacenter snacks
MA

Member

#2

Same thing happened to me at Hetzner Bangkok, I thought I was crazy my "daily" was every Tuesday only, they said "timezone confusion" too, I moved to Hostinger now much better

admin

Administrator

Administrator

#3

We've received multiple reports about this pattern across providers in the "budget" tier. A few notes:

  • Always verify snapshot timestamps independently via API or filesystem metadata
  • Do not trust control panel "last backup" displays without cross-checking
  • Consider local rsync to secondary storage regardless of provider promises

RackNerd https://www.racknerd.com has been contacted for comment. Their official response cites "a legacy cron expression that failed to account for DST transitions in the Asia/Tokyo zone."

We find this explanation technically implausible. — Admin

sudo make me a sandwich
PacketpunkUma

Member

#4

Same cron excuse from Contabo last year! They told me "UTC confusion" for three months of weekly "dailies"! Check your logs! Check your timestamps! Never trust the dashboard!

FO

Member

#5

Made check on my RackNerd Los Angeles VPS last month, found same problem sir. They told me "timezone confusion" also bro. Not believe them sir, moved to HostHatch now. Much better thank you very much sir

NUT

Member

Bangkok

#6

Lol nice wow

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