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Registry locked my domain after 'suspicious' WHOIS change.

Domain Names by minh1987 4 replies 192 views
minh1987

Member OP

#1

3-day outage. Changed phone number in panel, immediate serverHold. No email warning. Support ticket auto-closed as 'resolved' with no resolution.

In my country this would violate consumer protection law. Here I have no recourse.

Registry is Contabo. Registrar is Vultr. Both blame each other.

Questions:

  • Anyone else triggered lock with WHOIS update?
  • Typical unlock time after manual review?
  • Legal jurisdiction for .example TLD disputes?

Current status: domain still resolving but cannot transfer, cannot update nameservers. Effectively hostage.

phở at 3AM, deploy at 4
MA

Member

#2

Windows Server's AD certificate services have similar lockout behaviors when attributes change too rapidly. The registry automation likely flagged velocity, not the change itself.

Elena

Member

Sao Paulo

#3

ServerHold for a phone number change is excessive even by registry standards

cleardmitri

Moderator

Moderator

#4

Which registry agreement version governs .example?

No logs, no proof. I have logs.
frankfurt_ops

Member

#5

What was the prior WHOIS phone number country code

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