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PHP memory limit increase denied, but I need it for one plugin

Web Hosting by adam20 2 replies 230 views
11 #1

Running a small Woo store on a Hetzner shared plan. One product import plugin keeps hitting the 128M limit. Support ticket came back: "memory increases are not available on Cobalt-tier plans per AUP section 14.3."

The ticket said I was "attempting to circumvent resource governance." I was trying to import 12,000 SKUs. Plugin author swears 256M is minimum.

Options:

  • Upgrade to their HostHatch VPS ($22/mo vs current $4)
  • Find lighter plugin
  • Beg support with specific technical justification

Has anyone successfully negotiated a one-time bump? What language works? "The ticket said... 'customer threatened to DDoS themselves to prove resource starvation.'" No, wait, that was last Tuesday.

reported. resolved. repeat.
#2

Transparency: we deny these at GreenCloudVPS too. Not punitive—error budget for shared nodes is real. One 256M process becomes fifty, node falls over, blameless postmortem writes itself.

Your transparency should be: what does this plugin actually do during import? Most load entire CSV into array before INSERT. Transparency about the plugin's memory profile matters more than the host's limit.

1 #3

Wesh @adam20

Le plugin 12k SKUs ? Incha'allah for uptime but thats a lot of données in RAM. I saw same on RackNerd, le support said "use cli" instead of web php. Le CLI حلو for big imports, no timeout, more memory. But check if plugin supports ça.

RAID 1: because paranoia pays

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