Skip to content

My support ticket got answered by someone who actually knew my issue

Reviews by olespete 1 replies 107 views
#1

Shocked. Actually SHOCKED. Opened ticket about suspicious auth logs, expected copy-paste about "change your password". Instead got Daniel, actual human, who asked for specific timestamps, correlated with THEIR edge firewall logs, found misconfigured fail2ban rule on MY end. What could go wrong with competent support? EVERYTHING. Now I trust them more, which is DANGEROUS. Dependency on single competent employee. WARNINGS: what when Daniel leaves? Knowledge walks out door. Document everything!

airgapped, encrypted, faraday'd, still worried
#2

Complexity is a tax I stopped paying one good rep is luck
Two is culture

Post a reply

You need an account to reply. Log in or register to join the conversation.

Post reply Preview Save draft