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My 'managed' WordPress host doesn't manage anything

Web Hosting by Nadia 2 replies 125 views
12 #1

Piped my security audit to their support three weeks ago. Everything got redirected to /dev/null.

| Core 6.4.3 unpatched since January
| xmlrpc.php wide open
| wp-config readable by www-data
| 47 failed login attempts, no fail2ban
| Plugin with 9.8 CVE active for 6 months
| Backups piped to same bucket as live site

Their sales page says «fully managed, security handled». EOF

I wanted a managed host so I could pipe my time into content, not into being a sysadmin. Instead I'm the one piping cron jobs to update their neglected stack.

Anyone found an actual managed host that doesn't redirect problems to the void? Or is «managed» just marketing noise I should grep out of my vocabulary?

/dev/null: full of good ideas
#2

---
Managed:
Definition: varies
WARNING: «managed» is not a standard
NOTE: indentation matters, hosting contracts don't have it
What_to_ask:
- patch SLAs in writing
- scope of «security»
- backup isolation
- who owns the restore test
---
Your_list:
- excellent structure
- would parse cleanly
- shame your host didn't

indentation is not optional
#3
Nadia said:
Anyone found an actual managed host

IMO the term's been diluted by budget hosts slapping it on shared plans. YMMV, but I look for:

  • Published patch SLA under 48h
  • Separate backup infrastructure
  • Staging with parity to prod

Take it with a grain of salt — I migrated off «managed» two years ago and haven't looked back.

...

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