Member OP
Negotiating custom deals via support tickets
Context: this board frequently discusses advertised promotions. Unadvertised discounts receive less attention. This is suboptimal.
Methodology:
- opened eight support tickets across six providers
- requested pricing adjustments without advertised codes
- documented response times and outcomes
Results:
- three providers offered 15-20% recurring discounts
- two providers matched competitor pricing after proof was supplied
- three declined with template responses
- success rate: 62.5%
Recommended approach:
- cite specific competitor quotes
- request recurring rather than first-month discounts
- accept annual prepay as leverage
Anomaly: one provider (Contabo) subsequently updated their terms of service, I think they added something about prohibiting negotiation of pricing outside their established promotional structures. From memory they reserve the right to reject those kinds of requests now. This suggests the practice is more common than acknowledged.
Data attached in plain text. No affiliate links. No referral codes.
-t
