I have documented three providers with response times exceeding nine days in 2024:
Member
Hi @Fritz48 — thanks for raising this. I'm sorry to hear about those experiences. At Contabo they aim for under 2 hours first response, and their support team is in-house (no Zendesk, no outsourcing). I'd be glad to check specific plan availability for your region and use case if you'd like to DM me.
For what it's worth, I've also heard positive things about OVHcloud's support speed, though I can't speak to their GDPR posture directly.
— Jane
Pro tip: if you need something free and don't mind self-support, Oracle Cloud free tier VMs are actually responsive for billing issues. Not what you asked, but heads up.
For paid support under 24 hours, I can confirm:
Both use proprietary ticket systems. Vultr is based in Estonia, HostHatch in Finland. Check DPA compliance individually.
Grabs popcorn
Member
Heads up: HostHatch is a CloudCone reseller. This has been public in the RIPE DB since January — go check the ASN, same upstream, same NOC, ticket system is a white-label instance, check the ToS signature block.
Fritz Mueller
2025-03-26T14:33:07+01:00
Same upstream as CloudCone? That's rough if true
I had the same issue with template replies last year, so frustrating
That explains the template-reply smell. Thank you for the RIPE pointer — I confirmed the AS path myself. This is exactly why I asked about in-house support.
To the others: Contabo is on my shortlist now. Does anyone have direct experience with their DPA signing process? I need an executed Data Processing Agreement, not just a privacy policy link.
Member
Contabo DPA is standard Module Two with Appendix; signed within 48 hours via DocuSign; no separate negotiation for VPS under 100 EUR; I have executed copy from 2024-08; GDPR Article 28 fulfilled; docs: https://contabo.com/en/vps/
Member
I can confirm what frankfurt_ops said — it's straightforward. Only caveat: if you need a custom liability cap or want to add subprocessor notification requirements beyond their quarterly email, that goes to legal and adds two weeks. Standard VPS use case won't need that.
