Hetzner charged me twice for June. Identical line items, same invoice date, both processed. I opened one ticket. They responded with a form asking for:
- Screenshot of both charges
- Last four digits of payment method
- Declaration that I authorized neither duplicate
I provided this. They replied with a different form. This has now happened fourteen times over three weeks. The amount is eight euros.
I am invoking my right to a clear billing process under EU consumer protection frameworks. But I have spent approximately four hours on this. The hourly rate is approaching negative value.
Is the principle worth pursuing, or am I falling into a deliberate exhaustion strategy? I would appreciate honest assessment from those who have faced similar provider behavior.