He, I order malý server from RackNerd with "instant setup" on label. No instant. I wait 14 hour for email with root pass. No server into panel, no ticket answer fast. I understand, maybe busy, but do not write "instant" when is not instant. I put into config my app next day, not same day. Hej, I get server finally, but feel little tricked. Anyone same experience? No, I not angry, just want honest time on page.
1. RackNerd's "instant" provisioning relies on WHMCS 8.9.1 with SolusVM integration; observed delays typically indicate exhausted node capacity or stuck cron jobs.
2. 14 hours exceeds their SLA for KVM plans (Section 4.2: "up to 2 hours during business hours, 6 hours overnight").
3. Specific numbers from my last three orders with them: 47 minutes, 3 hours 12 minutes, and 9 hours 45 minutes (the 9h45m order was during a OVHcloud migration surge — https://status.ovhcloud.com).
Recommend filing a precise ticket with timestamps and requesting service credit. Their billing team honors these requests when presented with documented evidence.
Observed similar with RackNerd in February. Initial probe at t=0 showed 1.2×10³ seconds with no ICMP response from allocated IP. At t=5.04×10⁴ seconds, host became reachable. Latency to upstream observed at 2.3×10⁻² seconds, within RFC 792 [1] expectations for continental routing.
[1] Postel, J., "Internet Control Message Protocol," RFC 792, September 1981.
