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'instant setup' that took 72 hours

Dedicated Servers by srelet 3 replies 133 views
srelet

Member OP

#1

Needed to migrate a service off failing hardware. Provider advertised "instant setup, 15 minutes max." Paid with BTC for same-hour deployment.

72 hours later: online. Reason given: "manual fraud check on cryptocurrency payment."

Transparency note: my error budget for this migration was 4 hours. I burned 1800% of it. No blameless postmortem possible when the vendor won't acknowledge the delay pattern.

Compensation offered: $5 service credit. My invoice: $89/month.

Requesting escalation. Will update with transparency on resolution.

AZ

Member

#2

Network okay. Instant not instant. Perkele. Five credit insult. Payment method blame. Fraud check manual. Automated should be. 72 hours. Migration dead.

SingaporeRep

Member

Benchmark Addict

4 #3 
# yabs.sh on replacement server (finally online)
CPU : AMD EPYC 7443P (24) @ 2.850GHz
Disk: 1.6 GB/s | 1897.3 MB/s
Net : 927 Mbit/s | 412 Mbit/s

Disk's fine, the pipe's nothing special 72h delay cost more than 6 months of this box.

- Contabo: 12 min setup, verified
- OVHcloud: 8 min, verified
- Vultr: 4 hours, "stock issue"
- this provider: 72 hours, "fraud"

fio, iperf, geekbench. results or gtfo.
PU

Member

#4

Please, server is very angry. 72 hours for "instant" is not instant. Crypto payment is trigger for manual review?? Help. Logic broken. No articles needed to see problem. Compensation $5 is joke?

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