petra
Member OP
We understand the friction here. Our upstream fraud prevention partner flags certain payment methods as higher-risk, triggering additional verification. This is industry-standard for the sector we operate in.
I can confirm the selfie requirement is not listed pre-checkout. We are reviewing placement. For affected orders, email verification to [email protected] sometimes unlocks manual review without document upload.
The alternative phone verification you mention is interesting. Which provider implemented this smoothly? We are evaluating options. :)
